Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • In the Online Control Panel you will find an in–depth Help section featuring plenty of how–to articles and frequently asked questions. They are contributed by our support team of skillful technicians. Just type in your question and our clever software will show you the best answer.

  • Top quality support service

  • Tutorial Videos

  • For those of you who want to learn how to take care of a frequently experienced issue by watching an instructional video, we have added a selection of video tutorials to our Online Control Panel. All the video tutorials are concise and simple to grasp. They offer you step–by–step presentations of various site management techniques.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24/7/365 client care service and feature a 60–minute support ticket response time guarantee. Our skilled technicians will be online for you around the clock and will sort out any issue that you might possibly chance upon within less than 60 minutes after the ticket submission. Normally, an answer will be provided to you in less than twenty minutes.