A 60–Minute Response Guarantee
Every support request you send to us will be dealt with within maximum 1 hour. In case your trouble ticket or email needs further assistance from an administrator, we’ll without delay forward it and leave a comment to let you know that your case is being worked on. If you take advantage of our Administration Services package, any of the services included there will be carried out at a time that is suitable for you.
An Excellent Customer Care Service
If you need any assistance with our Online Control Panel or with any of the apps that we have installed on the dedicated server on your behalf, do not hesitate to contact the customer support team anytime through the ticketing system. Moreover, in case you need assistance administering your dedicated hosting server, you can make use of our Administration Services package, which includes weekly OS updates, troubleshooting and software installation services, server monitoring and rebooting services, backup hard disk space, etc.
An Intuitive Help Area
Each Linux dedicated servers hosting package comes with our free–of–cost Online Control Panel, which boasts a circumstantial knowledgebase plus a set of step–by–step video tutorials. Whenever you require help with the Online Control Panel, just press the Videos or Help buttons situated in the top right corner.