Discover what exactly phone support includes inside the web hosting world.
Despite the fact that this isn't the mainaspect to distinguish a dependable hosting supplier from a bad one or a reseller from an actual supplier, having the option to call and communicate with a live person is an indicator that you aren't working with a one-person service provider and that you can get in touch with someone whenever you're looking for help. The phone support for web hosting services may vary from basic to expert, thus the problems that can be resolved with a call differ depending on the specific supplier. Generally, these issues are simpler and feature billing or first level tech issues because more complex matters often require a support ticket where both you and the system administrators can follow what's going on with a specific issue. However, the option to phone call your supplier will save you considerable time and efforts for the countless small things which will eventually show up when you manage your hosting account.
Phone Support in Hosting
As we have live phone support 14 hours daily, you can call us and speak with our customer support agents to learn more about the Linux hosting packages
that we offer and ensure that our servers meet the system requirements for your web sites before buying anything. For your benefit, we now have phone numbers on 3 different continents so you are able to call the one closer to you - in the USA, the United Kingdom or Australia. If you're already an existing customer, you will be able to call us about general and billing matters, or even about some tech issues. If the issue is strictly technical or it needs more time to investigate, you will have to employ our ticketing system, that will enable both you and our technical support crew to track the information given by each side.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hours daily as part of the support services for each semi-dedicated server
package that we supply. As some issues are more difficult and time-consuming, you will have to open a support ticket in case you experience such an issue, but for all of your general, billing or minor technical issues you can always phone us and we'll help you in a timely manner in order to save you the time you'll need to spend on opening a support ticket. Even if you don't have an account yet, you are able to find out if you can host your websites on our state-of-the-art cloud platform or you can get any other general information about our semi-dedicated solutions. We now have local phone numbers in the United States of America, Great Britain and Australia as well as a worldwide number, which means that you are able to call the one that is nearer to where you are.