If you’ve got a website, a problem may always occur and it doesn’t automatically need to be related to the web hosting service itself. For instance, something might go wrong when you bring an app up to date or some important content can be edited or deleted by accident. Whatever the nature of the problem may be, you will have to touch base with the respective customer support staff and ask them to restore a backup or to help you deal with the problem that you’re encountering. How timely they will do that will determine the span of time that your sites will be inaccessible. For certain websites like community websites or online shopping portals, a recurrent outage period can often mean lost clients and cash. That being said, it’s crucial to use the services of a company that provides not only a good help desk service, but also a fast one.
One-Hour Response Guarantee in Hosting
In case you’re using any of our Linux hosting packages
and you have a question or come across a certain challenge, you can get in touch with us 24x7 by submitting a tech support ticket or by writing an email and we’ll make sure that you obtain a response in less than 1 hour. In case the issue can be solved, we will do it before we respond to you, while if there’s something that you have to do on your end, we will provide you with all the required info – what settings to check, what possible solutions to try out, and so on. Normally, you will obtain a response within less than thirty minutes, which goes to say that waiting for hours and hours on end or even for more than one day to obtain assistance is something impossible. Our one-hour response time guarantee applies to any enquiry that you might have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a trouble ticket via your hosting Control Panel or write an email regarding your semi-dedicated server
, you’ll receive a response within no more than sixty minutes. You can touch base with us whenever you like in regards to general, billing or technical issues and considering that we are available to you 24 hours a day, you will invariably receive assistance in a timely fashion. Depending on the particular question or issue, we will supply you with more information, solve the problem if it’s been caused by something that is within our reach or advise you on how to proceed if you have to change a given setting for a software application that we don’t have access to. You can forget about waiting for a day for each single response. In fact, in most cases we reply to tickets and emails within 20 to 25 minutes max.