If your web hosting provider supplies live chat support, you're able to speak to an agent in real-time and find out helpful info or get an issue resolved in a timely manner. The advantage of using chat compared to calling to consult with a live person is that you'll need only a computer with Internet access, therefore you won't pay any charges if you are in another country or state. What's more, it'll be simpler to copy and paste info for example domain names, usernames or error messages in other words details that are sometimes hard to provide to the other side on the phone. The real-time chat is also a faster approach to contact the web hosting supplier's support crew as compared to using a ticketing system. Last, but not least, in case some situation needs a little more time to be resolved, you're able to do something different while you wait for assistance on the live chat, so you won't waste time - something that is impossible in case you're on the telephone.