If your web hosting provider supplies live chat support, you're able to speak to an agent in real-time and find out helpful info or get an issue resolved in a timely manner. The advantage of using chat compared to calling to consult with a live person is that you'll need only a computer with Internet access, therefore you won't pay any charges if you are in another country or state. What's more, it'll be simpler to copy and paste info for example domain names, usernames or error messages in other words details that are sometimes hard to provide to the other side on the phone. The real-time chat is also a faster approach to contact the web hosting supplier's support crew as compared to using a ticketing system. Last, but not least, in case some situation needs a little more time to be resolved, you're able to do something different while you wait for assistance on the live chat, so you won't waste time - something that is impossible in case you're on the telephone.
Live Chat Support in Hosting
As part of the support services that we provide for all of our Linux hosting packages, we now have live chat support which is available 24x7, even on holidays. You're able to contact us regardless of whether you already have an account or not, because we can help you with all kinds of things, ranging from giving you general info about our solutions in case you are not a customer yet and you are thinking about obtaining one of the packages, to helping you with installing an email account in an email client. Some problems are more technical and time-consuming, so you'll have to take advantage of the ticketing system that is integrated in the Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for various things.
Live Chat Support in Semi-dedicated Hosting
We provide you with live chat support as a part of our services, which means that any time you have any questions about our Linux semi-dedicated hosting packages, you'll be able to talk with our customer support team at any moment regardless if you've already purchased an account or not. In general, the chat service is intended for billing, pre-sales and basic questions and problems, but we will help you with various technical questions too. We will help you select the right package for your sites if you do not have an account yet, we can answer all the billing questions or issues you may have or we can assist you with installing your new email address on your PC or smart phone - all this will be done in a timely manner as our live chat service is accessible all day long, each and every day. No matter when you need assistance, you're able to speak to a representative and save a long time.