If you have ordered a hosting package and you’ve got some enquiries connected to a particular feature/function, or if you have experienced a certain issue and you need support, you should be able to contact the respective client care team. All web hosting providers deploy a ticketing system no matter if they offer other ways of contacting them apart from it or not, because of the fact that the easiest way to resolve an issue most often is to post a ticket. This model of communication renders the responses exchanged by both parties simple to track and permits the support team members to escalate the issue if, for example, a sysadmin needs to get involved. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you’ll need to use no less than two separate accounts to contact the client support team and to actually administer the hosting space. Incessantly switching between the accounts can be a nuisance, not to mention the fact that it takes a lot of time for the majority of web hosting companies to process the tickets themselves.
Integrated Ticketing System in Hosting
In stark contrast to what you may find with lots of other web hosting companies, the ticketing system that we use with our Linux hosting packages
is an indivisible part of the Hepsia hosting Control Panel, which is included with all accounts. You will not have to remember different sign-on credentials, since you’ll be able to manage your tickets and the hosting account itself in a single place. So, in case you’ve got an inquiry or chance upon a complication, you can get in touch with our tech support team representatives straight away. Our system comes with a clever search functionality. This means that even if you’ve opened loads of tickets over the years, you’ll be able to track down the one that you need without effort. You can also read knowledge base suggestions for handling commonly met complications.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we use is integrated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting packages
, which suggests that you will not require some other platform to get in touch with our customer support staff – you can do it on the spot as soon as you chance upon a difficulty. Submitting a new ticket requires a couple of clicks and finding an older one is just as simple. Using our intelligent search filter, you can quickly find any ticket that you have already submitted. You can post a ticket at any given moment whatsoever since our tech support team members are available to you 24 hours a day, 7 days a week, 365 days a year and reply in no more than 60 minutes, although it seldom takes this much to receive a reply. With Hepsia, you’ll have everything in one location and you can just forget about needing to go through two or more platforms to solve a simple problem.