24/7 Customer Support
Learn more about what ‘customer support’ implies in the hosting community and about the several support varieties.
Being able to get in touch with your hosting company any time you have any kind of questions or experience any difficulties is quite important and how quickly they'll reply and react is often essential, particularly if your site is business-oriented, as longer downtime can often mean losing potential clients. The support solutions are usually one way to recognize actual providers from resellers. The second typically respond just to e-mail messages or support tickets and you will have to wait for a whole day or longer to get an answer. When your problem involves several responses, you'll end up losing days to get a simple problem fixed. When you use an authentic and trustworthy web hosting supplier, you'll be able to contact the support team anytime and receive a prompt reply no matter what the issue or your question is - customer, pre-sales or tech one.
24/7 Customer Support in Hosting
We acknowledge the significance of receiving assistance in a timely manner, that's why our hosting
services come with 24/7 tech support and various ways of communication. In case you don't have an account yet, you can easily phone us or take advantage of our live chat and speak with a live representative, to learn more about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up ordering a service that you can't use. If you already have your account with us, you can also open a support ticket in the Hepsia hosting Control Panel in case the issue is strictly technical or it requires more analysis. Unlike the majority of providers out there, we answer to all tickets within 1 hour, so you won't have to wait for an entire day. Our support services can be used twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
You are able to test our support services even before you buy a semi-dedicated server
account from our company since we have telephone and online chat support for billing, pre-sales and general queries. Our agents will assist you to pick the perfect plan or give you info about our servers, in order to confirm whether the system requirements for your websites are met. In case you're an active customer, you will also be able to get in touch with us through electronic mail or via our ticketing system, which can be accessed through the Hepsia website hosting Control Panel. We warrant that if you employ any of these two ways of communication, you'll receive a reply within no more than one hour and that’s 24/7, which includes weekends and official holidays. If you have used the hosting services of other companies, even large ones, you're able to compare the response time considering that it ordinarily takes an entire day for them to handle a support ticket.
24/7 Customer Support in Dedicated Hosting
With a one-hour maximum response time guarantee, you will benefit from timely support when you obtain a dedicated server
through our company. Our customer and tech support crews are online 24/7/365, so if you open a ticket through your billing account or you send an email message about any kind of issue with the server or the pre-installed software on it at any time of the day, you'll receive an answer within one hour, even during holidays. Our ticketing system is the better option in case the matter involved needs a longer period of time to be resolved or in case it has to be forwarded to our admins, since it's easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you will be able to give us a call or talk to a live agent using our chat service. If you include the Managed Services upgrade to your server plan, our administrators can also support you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.